Q. What is your return/refund policy?
A. We have a strict return/refund policy in place; All sales are final. Any order placed with us indicates acknowledgment and agreement of our Policies in this matter and furthermore, you understand that all sales are FINAL in regards to regular, promotional, custom, specials, discount, or auction items.
Q. Who is responsible if the incorrect shipping address (PO BOX, house number, zip code etc) was given when placing an order?
A. The customer will be responsible if he/she provided an incorrect shipping address when placing their order or creating their account. You must double check all information and your order to ensure you provided us with the correct billing and shipping addresses. If your package does not reach you in time you will be responsible, and the package will be shipped to your correct address at your own expense. We will not accept packages due to an incorrect shipping address given by the customer. Please be advised that no returns, exchanges or credits will be given due to errors on the customers part.
Q. What information should I see on my credit card billing statement in reference to my payment to you?
A. You will see WESTWEDBOOT or SALES@WESTERNWEDDINGBOOTS.COM if you have questions, contact us.
Q. I am an international customer, can you assist me in placing my order for the correct shoe size?
A. Yes, we will work closely with you to ensure you get the right size the first time. We have many repeat international customers that proudly wear our products.
Q. What makes this store different from any other online costume shoe store?
A. This costumeshoes.net store presented to you by westernweddingboots.com Michelina Collection is different in the fact that the items listed are selected and/or designed and presented to you with great pleasure. We work hard to present to you costume shoes and or other items that are avant-garde for today's highly conscientious lover of costumes and fashion. Hot trendy color styles, fashionable and yet show stoppers (and yes, some even push the envelope). Providing you with the best quality at affordable and low prices.
Q. How soon will I receive my purchased products?
A. In stock items ship the next business day. Otherwise, please allow time for delivery. We will contact you in the event that your ordered item(s) are not available.
Q. I seem to be having trouble placing my order on your site, can I get my order placed any other way?
A. If you're having problems placing your order online, please feel free to phone your order in to us by calling 216.798.3458. International customers call 0012167983458.
Q. When you have coupon promotions, what restrictions apply?
A. Various restrictions may apply. However, most coupons are limited to 1 time use per customer order/per household while the offer lasts. Valid for orders over $69.99. Enter coupon code: "HALLOWEEN" (without the quotes) at checkout to redeem coupon and receive free shipping US Destinations on standard delivery.
